Q: What stain protection do you offer, and why should I use it?
We will provide a professional-grade stain protection Scotchgard upon your request. The product significantly prolongs the span of the cleanliness of your floorings when applied right after a deep carpet cleaning. The stain-repellent layer also helps considerably extend the life of your rug when applied at high-traffic areas in your home. We offer a six-months guarantee for the anti-stain product we use.
Q: What is your availability?
We at Crown Cleaners work seven days a week, late in the evening, and even on bank holidays. We provide professional hot water extraction cleaning for your home or office throughout London.
Q: Do I need to vacuum before deep steam cleaning?
We recommend a light vacuuming in the high-traffic areas before deep carpet cleaning. However, it’s okay if you leave it to us – our technician can pre-vacuum the carpet to be cleaned. Also, our equipment is vacuuming the rug the entire time throughout the procedure.
Q: Do you move furniture?
Yes, but please note that the expert carpet cleaning service requires typically only one technician. They can move light pieces of furniture and clean under it at no extra cost as long as this doesn’t pose a risk of injuries or damage to your belongings. We will not move items like televisions, electronics, pianos, dressers with mirrors, china cabinets, awkward to move beds, pool tables, etc.
The technician will clean the carpet underneath then put them back on protective paddings. We suggest you remove items off and out of the furniture – lamps, plants, books, knick-knacks, or clothes before the service.
Q: How long does the steam cleaned rug take to dry entirely?
Your carpet should dry completely for between 2 and 6 hours. This depends on various factors – carpet type and size, humidity, temperature, airflow, and more.
If your flooring is made from pure wool or wool blend, then it needs about 4-6 hours to dry completely. For any other kinds of carpet, it would take approximately 2-4 hours. Our carpet cleaners can bring an Air mover upon your request to help reduce the drying time. Using a fan is also a good option if the airflow in the room is insufficient.
Q: What types of carpets and rugs do you handle?
At Crown Cleaners we have vast experience in cleaning various types of carpets, rugs, and other textile floorings. We also offer Oriental rug cleaning for your valuable carpets. We clean Persian carpets, Moroccan rugs, Indian carpets, Tibetan rugs, area rugs, circular rugs, sculptured rugs, runners, high pile carpets, and more. Don’t hesitate to call us, even if you don’t see the kind of rug you have on this list. If it lies on your floor – we can clean it.
Q: How does hot water extraction cleaning work?
Although the Hot Water Extraction is often called “steam cleaning”, this deep cleaning method for washing carpets and upholstery is different from the standard steam treatment. Here is how it works:
- A solution of hot water and cleaning detergent is sprayed through a high-pressure nozzle deep into the carpet pile.
- Simultaneously, a suction nozzle extracts the liquid along with the dirt, grime, bacteria and allergens from the threads, leaving the carpet sanitised and refreshed.
Hot water extraction machines absorb around 95% of the liquids. This professional steam carpet cleaning method is suitable for both natural and synthetic rugs and carpets, and also for floorings made of mixed blends.
Q: How long will it take to clean my carpets?
On average, professional steam cleaning takes around 30 minutes per room. However, the cleaning time can vary depending on the size of the room, how many pieces of furniture has to be moved, are there any tough stains on your carpet, etc.