Q: How long does the steam cleaned rug take to dry entirely?
Your carpet should dry completely for between 2 and 6 hours. This depends on various factors – carpet type and size, humidity, temperature, airflow, and more.
If your flooring is made from pure wool or wool blend, then it needs about 4-6 hours to dry completely. For any other kinds of carpet, it would take approximately 2-4 hours. Our carpet cleaners can bring an Air mover upon your request to help reduce the drying time. Using a fan is also a good option if the airflow in the room is insufficient.
Q: How often should I have my carpets professionally cleaned?
It depends on how much foot traffic your rugs undergo. Bigger families usually need to clean their carpets more often than small households. Treating the carpet with professional anti-stain protection products like Scotchguard can also extend the cleanliness of the flooring. Our specialists at Crown Cleaners recommend professional carpet cleaning twice a year for home carpets and rugs used daily.
Q: Do I need to vacuum before deep steam cleaning?
We recommend a light vacuuming in the high-traffic areas before deep carpet cleaning. However, it’s okay if you leave it to us – our technician can pre-vacuum the carpet to be cleaned. Also, our equipment is vacuuming the rug the entire time throughout the procedure.
Q: What kind of cleaners do you use?
We use around 30 different professional-grade products to treat various stains, spots, and soiling with proven cleaning efficiency. All of the detergents we work with are eco-friendly and harmless for children, pet animals, asthma and allergy suffers. Speaking of safety, we want to ask you to avoid stepping on the carpets before they dry thoroughly to prevent slips, injuries or re-soiling, and other accidents.
Q: What is your availability?
We at Crown Cleaners work seven days a week, late in the evening, and even on bank holidays. We provide professional hot water extraction cleaning for your home or office throughout London.
Q: Do you move furniture?
Yes, but please note that the expert carpet cleaning service requires typically only one technician. They can move light pieces of furniture and clean under it at no extra cost as long as this doesn’t pose a risk of injuries or damage to your belongings. We will not move items like televisions, electronics, pianos, dressers with mirrors, china cabinets, awkward to move beds, pool tables, etc.
The technician will clean the carpet underneath then put them back on protective paddings. We suggest you remove items off and out of the furniture – lamps, plants, books, knick-knacks, or clothes before the service.
Q: What happens if my carpet gets damaged?
Although this rarely ever happens, accidents can occur sometimes. Even when experienced professionals carry out the carpet cleaning procedure, something unplanned can happen. Luckily, all of our technicians are insured, so you will be compensated sufficiently in case of an accident.